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Box Office Information
The MetroCentre Box Office is your connection to world-class entertainment. The Box Office offers ticket purchasing through three convenient channels; online at www.metrocentre.com, charge-by-phone at (815) 968-5222, or Box Office walk-up at 300 Elm Street in downtown Rockford.
Ticket Outlets
Purchasing Tickets Online
www.metrocentre.com
When placing an order online, www.metrocentre.com will show you your exact seat location: section, row and seat. All seats are pulled from best available seating the moment you send your order. Please note the seats offered to you are held for a total of six minutes. During this time frame, you may view the seating chart and fill in your payment information. If your order is not submitted within the six minutes, your seats will be released.
You will receive two confirmations for your online ticket order: the first at the time the order is placed, and second via email. All tickets ordered ten days prior to the event will be mailed to the address you provide. Any orders placed after this time will be kept at the venue box office for pickup. It is important to provide your correct email address for order confirmation.
Please note: there will be an additional service charge for Internet orders and all sales are final. There are no exchanges or refunds once the order has been placed.
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Purchasing Tickets By Phone
(815) 968-5222
| Hours |
| Monday - Friday: 9:00am - 5:00pm |
| Saturday - Sunday: Closed |
| Hours will vary on event and on-sale days. |
When ordering tickets by phone please specify whether any ticket holder will require wheelchair seating. People with hearing impairments may also call 711 Relay.
Please note: there will be an additional service charge for phone orders and all sales are final. There are no exchanges or refunds once the order has been placed.
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Purchasing Tickets at the MetroCentre Box Office Walk-Up
Corner of S. Main St. and Elm St. in Downtown Rockford
| Hours |
| Monday - Friday: 12:00pm - 5:00pm |
| Saturday - Sunday: Closed |
| Hours will vary on event and on-sale days. |
When ordering tickets at the Box Office please specify whether any ticket holder will require wheelchair seating.
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Additional Box Office Information
On-Sale Lottery System
For the safety and fairness of our customers, the MetroCentre has established a lottery system which applies only for tickets sold at the box office on the FIRST DAY TICKETS go on sale. This allows all of our customers a fair and equal chance to purchase tickets without having to stand in line for hours and days before tickets go on sale.
How the lottery system Works
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One (1) hour before tickets are scheduled to go on sale, the MetroCentre staff will begin to issue numbered tickets or wristbands to each customer who is going to purchase tickets. |
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A corresponding number that matches yours will be torn off and placed into a container. |
| 3. |
Approximately fifteen (15) to thirty (30) minutes before tickets are scheduled to go on sale we will stop issuing numbers. The starting number will then be drawn from the container. |
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Once the winning number is drawn, all other customers who do not have a number will be placed at the end of the line behind the numbered customers. |
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The starting number that is drawn will be the first person in line and everyone else will be placed in line according to their number on their ticket/wristband. |
Example: Numbers one (1) through one hundred (100) are issued. The starting number drawn is 61. The customer with ticket/wristband number 61 will be the first person in line. The line will continue with numbers 62 through 100, then customers 1 through 60.
The following are a few rules that accompany the lottery system.
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A number does not guarantee a ticket, just a place in line. |
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Line numbers are non-transferable and cannot be sold or given to another person in line. |
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Tipping of employees or bribing customers is not permitted. |
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Disorderly conduct will not be tolerated. |
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Children under the age of 12 years cannot obtain a number in line. |
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Camping out is not necessary. |
Violation of the above rules will not be tolerated and we reserve the right to refuse service to anyone. This system allows an equal and fair chance for all customers to have an opportunity to be first in line. The MetroCentre requests your cooperation in adhering to this system and reserves the right to alter any part or all of these guidelines as deemed necessary.
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Print @ Home Ticketing
Print @ Home ticketing is a delivery option available on www.metrocentre.com that allows customers to have their tickets emailed to them instead of paying mailing charges or waiting in line at the box office. Customers can print the bar coded tickets at home, and bring them directly to the gate to be scanned for entry to the event.
Print @ Home ticketing requires Adobe Acrobat Reader 4.0 or higher. Download it now for free at www.adobe.com.
WARNING: "PRINT @ HOME" TICKETS PURCHASED FROM ANY SOURCE (BROKER, SCALPER, ETC.) OTHER THAN WWW.METROCENTRE.COM ARE NOT VALID AND WILL NOT BE HONERED AT THE GATE. In the event of a cancellation, only the original purchaser of the PRINT @ HOME ticket will receive a refund. If purchasing from a third party, be sure to verify that the tickets are not PRINT @ HOME.
Click here for Print @ Home Ticketing frequently asked questions and troubleshooting.
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Scalpers and Ticket Brokers
"Scalpers," ticket brokers and on-line auction sites are not recognized ticketing agents of the MetroCentre. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of the replacement tickets by the legal ticket holders. Additionally, if you lose tickets purchased through an unauthorized ticketing agent, the MetroCentre is not responsible for replacement or any other accommodation.
WARNING: "PRINT @ HOME" TICKETS MAY NOT BE RESOLD. PRINT @ HOME TICKETS PURCHASED FROM ANY SOURCE (BROKER, SCALPER, ETC.) OTHER THAN WWW.METROCENTRE.COM ARE NOT VALID AND WILL NOT BE HONERED AT THE GATE. In the event of a cancellation, only the original purchaser of the PRINT @ HOME ticket will receive a refund. If purchasing from a third party, be sure to verify that the tickets are not PRINT @ HOME.
We urge everyone to purchase tickets on-line at www.metrocentre.com or to charge by phone, call (815) 968-5222. Tickets can also be purchased at the MetroCentre Box Office, located at the corner of S. Main and Elm Streets in downtown Rockford.
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Sign Language Interpretation
Available upon request, subject to the availability of a qualified interpreter. Patrons requiring these services are encouraged to request them as soon in advance of the event as possible to ensure availability. Please contact the MetroCentre Guest Services Manager at (815) 968-5600.
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Wheelchair and Accessible Seating
Handicapped Accessible Seating is available upon request and subject to availability. Handicapped Accessible locations are reserved for patrons with disabilities, with fixed seating for one companion located immediately adjacent to each accessible space. Theses seats may be released for general sale when all other available seating has been sold. To purchase Handicapped Accessible seating, please contact the MetroCentre Box Office at (815) 968-5222 during regular business hours or click here to send an email.
Davis Park Wheelchair seating is available upon request for reserved seating events.
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© 2010 Rockford MetroCentre 300 Elm Street, Rockford, IL 61101 Business: (815) 968-5600 Fax: (815) 968-5451
